Investigating the effectiveness of long-context Large Language Models (LLMs) and retrieval-augmented generation (RAG) techniques in extensive dialogues unveils significant difficulties. The study introduces LoCoMo, a curated dataset for long-term conversations, and a comprehensive evaluation benchmark. It reveals that proposed strategies like long-context LLMs or RAG exhibit improvements but still fall short of human-level performance in lengthy dialogues.
The intense scrutiny of LLMs’ capabilities in handling extended conversations lays the groundwork for creating more sophisticated and empathetic conversational agents. This research could lead to significant strides in AI-powered customer service, mental health counseling, and personal digital assistants.